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Speaking at Events

Testimonials for speaking at different events

We are often asked to speak at public and company conferences and master-classes about cultures, leadership, coaching, employee engagement and customer experiences.

Testimonials for speaking at different events

Asking Julie to present her experiences of leading a world class client service experience team to deliver remarkable results, was a great success for us at MWH.

Julie’s strategically thoughtful, considered-yet practical approach that she shared with us had an inspiring effect on her audience who without exception learned valuable lessons from her vast experience.
I would not hesitate to recommend Julie to any organisation looking to bring in a view of how service is delivered to the best standards in the world. Thank you Julie!
Gareth Mills – Business Unit Director, Projects and Commercial
MWH Consulting Engineers


When Julie shared her experience of building a high performance culture at Virgin Atlantic it was clear that she was talking from vast experience and from the heart.   Developing teams and a great experience for customers is at the heart of who she is and what she does.  It was clear that a commercial and cultural balance is important and that Julie can relate to people at all levels within organisations.  She offered practical and realistic ideas.
Sharon Saxton, Group HR Director, City and Guilds

I have worked with Julie Robinson at various conferences and also invited her to speak at conferences I have organised. She has always been a big hit because of her unique experience, her practical understanding of how to deliver exceptional customer service, and her ability to explain it in ways that are easily understood by anyone.

I would recommend her for any speaking engagement where someone with a broad and deep understanding of Customer Service Delivery is required coupled with the ability to engage an audience and help them understand how they too could make a worthwhile difference”.
Chris Daffy, Founder, The Academy of Service Excellence