TESTIMONIALS
What Clients Are Saying
“When Julie shared her experience of building a high-performance culture at Virgin Atlantic it was clear that she was talking from vast experience and from the heart. Developing teams and a great experience for customers is at the heart of who she is and what she does. It was clear that a commercial and cultural balance is important and that Julie can relate to people at all levels within organisations. She offered practical and realistic ideas.”
Sharon Saxton
Group HR Director, City and Guilds
“Julie’s expertise was invaluable on the two projects she was involved with at Eurostar. She has detailed knowledge of her field and a unique insight into complex challenges. Julie was able to integrate quickly into our multi-cultural environment. She very quickly built rapport which allowed her to engage people at all levels of the business. Julie demonstrated a high level of integrity, being reliable, consistent and trustworthy. I would not hesitate to recommend Julie as either a business consultant or coach. In addition to her skills and experience, Julie is a delightful person to work with.”
Sarah Thomas
Head of Service Development – Eurostar
“Julie was always very attentive and thorough, focusing on the needs of our business and ultimately achieving results above expectations. We were very happy with Julie’s contribution and we highly recommend her; certain that she can add value to any projects and endeavours.”
Paulo Cegala
Cluster Resourcing Manager – Hilton Worldwide
“Julie has been a wonderful business coach, helping me to develop my change management and team motivation skills. She is an excellent listener and her ability to steer people into finding their own way is truly exceptional.”
Inga Rottmann
Senior Director, Marketing and Strategy – Algorithmics
“Julie has worked with the team at Virgin Atlantic Cargo twice, both times on projects of a highly strategic nature, work which frankly, we now would not consider entrusting to anyone else. On both occasions Julie proved to be the rarest consultant: one whose inspiring understanding of theory was equally matched by an unimpeachable record of practical experience at the highest level. Not only that, but her acute sensitivity to individual and group dynamics served as the key to uniting a diverse team and moving us forward as a business.”
Dan Parker
Vice President, Commercial – Virgin Atlantic Airways
“Julie has worked with Haulfryn for a number of years and I was impressed with how quickly she grasped the issues facing the business, getting to the root of problems with her good techniques for interviewing staff, understanding their issues and putting forward practical solutions to management. Julie gave a presentation at one of our company conferences which was well received by staff, leading on to her giving one on one coaching to some of our mangers which was very effective, helping them to improve their management roles.”
Rod Tucker- CEO
Haulfryn Group Limited
“Thank you Julie for such an interesting and engaging session for us all on Wednesday. The feedback from the team has been overwhelmingly positive and we are really confident that this is going to be an integral part of building our team. In our reflection, at the end of the day there was a strong theme of enjoying your style and finding the way that you explained things really easy to understand. A number of the team had seen Insights in some form in the past and felt they had a much better understanding after some time with you than had been achieved with others in the past.”
Barbara Ovenden
National L and D Manager – Homebase
“Julie has provided invaluable coaching. I learnt a huge amount and despite years of various types of meetings, presentations training etc, you are by far the best and the one I have learnt the most from. Using the skills learnt from you in terms of insights and how to go about setting the vision so that everyone feels involved, the feedback I get now from the HOD’s is that they are EXCITED for what the future brings. They are also now busily helping set their plans on how they will achieve the same.”
Stuart Williams
General Manager – Hoburne Limited
“Asking Julie to present her experiences of leading a world class client service experience team to deliver remarkable results, was a great success for us at MWH. Julie’s strategically thoughtful, considered-yet practical approach that she shared with us had an inspiring effect on her audience who without exception learned valuable lessons from her vast experience. I would not hesitate to recommend Julie to any organisation looking to bring in a view of how service is delivered to the best standards in the world. Thank you Julie!”
Gareth Mills
Business Unit Director, Projects and Commercial MWH Consulting Engineers
“I have worked with Julie Robinson at various conferences and also invited her to speak at conferences I have organised. She has always been a big hit because of her unique experience, her practical understanding of how to deliver exceptional customer service, and her ability to explain it in ways that are easily understood by anyone. I would recommend her for any speaking engagement where someone with a broad and deep understanding of Customer Service Delivery is required coupled with the ability to engage an audience and help them understand how they too could make a worthwhile difference.”
Chris Daffy
Founder, The Academy of Service Excellence
