We are a team of expert consultants and coaches who are passionate about helping organizations to develop high performing, customer focused teams. We like to partner with out clients to improve the effectiveness of their people and the experience that they create for their customers. We have established a reputation for integrating consulting, coaching, mentoring, facilitation and training into highly practical and customised programmes to drive change and transfer skills.
Our Director, Julie Robinson, has extensive corporate experience and held a number of senior roles in customer services, operations and transformation and planning. At Virgin Atlantic she worked with Richard Branson to develop and deliver the branded customer experience that has been a key element of Virgin’s style and success.
We deliver through a highly skilled team of associate consultants and coaches. All are experts in their field and bring an impressive breadth of experience having worked at senior levels in some of the UK’s leading brands and organisations. They each have practical, hands-on experience in different functions.